Introduction

Grant customers retroactive points for specific activities such as account creation and purchase completion. This allows your clientele to receive credit for their previous interactions with your business, expanding the reward system beyond the app's installation date.

How it works

This singular bulk process enables you to retroactively credit points to all your customers for their 'Sign Up' and 'Place an Order' actions that occurred prior to the app's installation.

To demonstrate how this works, consider this scenario: A customer opened an account on your store half a year before you implemented BrandLift Loyalty & Referrals and made a single purchase. Assuming you have set the points at 100 for 'Sign up' and 200 for 'Place an order', running the Reward Past Actions feature would automatically award this customer 300 points.

Considerations

• The app can only retroactively grant points for the Sign Up and Place an Order Ways to Earn
• Points will only be allocated if the 'Sign Up' and/or 'Place an Order' earning methods are currently active in the Points program. However, the function will still run successfully regardless of whether your Points Program is enabled or disabled
• Members, or customers who have an account, will be awarded points for both sign-ups and orders, if applicable. Guests, or customers who do not have an account, will be awarded points for orders only if applicable
• The order information for the awarded points won't be displayed under the customer profile's 'Recent Orders' section. Instead, points earned through past actions will be visible in the customer's 'Program Activity' section.

How to reward past actions

1. From the BrandLift Dashboard, go to Settings
2. Click Reward Past Actions
3. Click the Reward for Past Actions button
4. Confirm your action by clicking the Continue button when prompted. Upon clicking the button, point allocation will be processed in the background, ensuring a smooth experience for both you and your customers.

Common questions

Do my current customers get sent an email letting them know they have more points?

Not automatically. However, when a customer accumulates points on your website through purchases or referrals, an email will be sent automatically if your emails are enabled.

Can we backfill just the 'Sign Up' and not the 'Place an Order' ways to earn?

Affirmative. Prior to selecting the Reward for Past Actions option in Settings, ensure that only the 'Sign Up' feature is activated and the 'Place an Order' feature is deactivated in your Points Program.

I made a mistake and want to undo this operation, what can I do?

Please reach out to us and we can reset this operation on the backend for you.