Zendesk integration overview
The agnoStack-powered integration between BrandLift and Zendesk enables you to effortlessly import BrandLift data and view it within the Zendesk sidebar.
Access your points activity, information, and all other relevant data directly from the Zendesk sidebar.
How does the Zendesk integration work?
With the agnoStack-powered Zendesk integration, you can directly import and display BrandLift data in the Zendesk sidebar.
Data fields passed to Zendesk from BrandLift
| Field | Description |
| Customer ID | Unique identifier for the customer (e.g., 12345664926132) |
| Status | Loyalty program status (e.g., Member) |
| VIP Tier | Customer's VIP level (e.g., Gold) |
| Points Balance | Total loyalty points (e.g., 66,372) |
| Date of Birth | Customer's birthday (e.g., January 15) |
| Last Updated | Last account update timestamp (e.g., Aug 12, 2024, 10:30 AM) |
| Accepts Marketing | Whether the customer accepts marketing communications (e.g., True) |
| Email Verified | Whether the customer’s email is verified (e.g., True) |
| Orders | Total number of orders (e.g., 10) |
| Total Spend | Lifetime spend of the customer (e.g., $12,578.60) |
| Referral Code | Unique referral code for the customer (e.g., ABCDEF...) |
| Referral URL | (e.g., https://website.com?referral_code=123ab) |
| Order Event | Most recent order timestamp (e.g., Aug 31, 2024, 12:08 AM) |
| Points Event | Recent points-related activity (e.g., Aug 30, 2024, 1:54 PM) |
| Manual Points Adjustment | Notes about any manual points adjustments (e.g., 50 points adjustment via agent) |
| BrandLift Events | Visible in a timeline along with other events |
Common Questions
How do I install the Zendesk integration?
To set up the integration, navigate to the Zendesk integration page and complete the provided instructions.