BrandLift Chat Support
For immediate assistance, our real-time chat support is your best option. Our dedicated team of support specialists is ready to address crucial inquiries about the BrandLift platform. They're also equipped to handle certain technical issues and can escalate complex matters to our advanced support tier.
- From your BrandLift app or https://brandlift.simplebase.co/en/category/loyalty-app, click on the "blue" chatbox in the bottom right corner of the screen
- Type your question into the chat box
- Someone from the BrandLift team will respond as soon as they're available.
✨ Live chat support is available 24 hours a day, 7 days a week.
BrandLift Customer Success Services
If you're subscribed to the Plus plan with access to Priority (+ $249 p/m) or Concierge (+ $499 p/m) support, your Dedicated Senior Merchant Success Manager is here to help!
Your designated account manager serves as your primary liaison for strategic guidance, product-related inquiries, and overall account oversight. They act as your business ally, keeping you informed about new features and industry best practices, aligning our platform with your company objectives, and fostering your long-term growth.
To connect with your assigned customer success expert, you can book an appointment or reach out directly using their provided contact information. Alternatively, you can send us an email.
Compare support plans
Choose a support option to help your business take off with BrandLift for Shopify.
| Support Option | Scale | Plus |
| Live chat | ✔️ | ✔️ |
| Email support | ✔️ | ✔️ |
| Help center access | ✔️ | ✔️ |
| Priority Support | - | Included with Priority (+ $249 p/m) or Concierge (+ $499 p/m) |
| Dedicated Senior Merchant Success Manager | - | Included with Priority (+ $249 p/m) or Concierge (+ $499 p/m) |
| Onboarding & technical support team | - | Included with Priority (+ $249 p/m) or Concierge (+ $499 p/m) |
| Emergency support team | Included with Concierge (+ $499 p/m) | |
| Dedicated shared Slack channel | - | Included with Concierge (+ $499 p/m) |
BrandLift Partnerships
💡 Our Partners program is invite-only – please reach out to us
BrandLift Sales
Larger store and want to talk to us? Reach out to us to request a demo. We're here to help.
Talk to sales
Frequently Asked Questions
What is BrandLift Loyalty & Referrals?
As the premier Loyalty & referrals solution for Shopify, BrandLift excels at converting single-purchase customers into devoted brand advocates. Boost customer lifetime value through reward-based incentives, enhance credibility with user-generated review content, and minimize advertising expenses by cultivating direct relationships with your most committed customers. BrandLift is designed specifically for the Shopify ecosystem.
Will BrandLift Loyalty & Referrals work with my Shopify store?
The exclusive Shopify integration of BrandLift ensures a smooth installation process and immediate synchronization with your existing Shopify customer database. Thanks to our two-way Shopify connection, your customers can seamlessly access their accounts using their familiar login credentials.
I'm looking to switch to BrandLift, how can I migrate?
Switching to BrandLift is seamless and starts by submitting this migration request form. Once you submit, one of our team loyalty experts will reach out to get you started!
Do you have an API?
BrandLift is a fully open platform with API access on the Plus plan ($499 p/m). This includes developer support, as well as full access to our API.