Introduction

Establishing an effective Loyalty Program is essential for boosting average order value and enhancing customer lifetime value. This guide will walk you through the process of incorporating a sample Referral Program terms of service into your business operations.

How to add a Terms of Service page to your store

How to add a Terms of Service page to your store

1. From your Shopify admin, go to Online Store > Pages.
2. Click Add page.
3. Set the Title of your page (e.g. 'Loyalty Terms of Service').
4. Under Content, add your terms of service. You can use our example below or customize any of the content to include your own rules.
5. Edit your page preferences, such as SEO, template, and make sure to save changes.

Example Loyalty Program Terms of Service

Loyalty Program Terms of Service

1. Introduction

By joining or taking part in our Loyalty Program (referred to as the "Program"), you explicitly agree to adhere to these Terms of Service ("Terms"), including any future modifications or additions, as well as our Privacy Policy. If you find any aspect of these Terms or our Privacy Policy unacceptable, your only option is to cease participation in the Program.

2. Eligibility Criteria

To be eligible for the Program, you must be at least 18 years old and have an active account with our organization. The Program is not available in locations where it is prohibited by law or regulatory restrictions, and participants are responsible for ensuring their compliance with local legal and regulatory requirements.

3. Mechanics of the Program

Members of the Program will accumulate points or rewards ("Rewards") through qualifying activities, such as purchases, referrals, and specific promotional events, as outlined on the Program information page. We reserve the right to alter the accumulation, redemption, and details of these Rewards at our discretion, in accordance with the Program's structure and goals.

4. Non-Transferability of Rewards

Rewards acquired through the Program cannot be transferred and are not redeemable for cash or other alternatives unless explicitly permitted by the Program terms. Any attempt to sell, trade, transfer, or assign accumulated Rewards, except by us, is strictly forbidden.

5. Restrictions

Members are prohibited from engaging in fraudulent or abusive behavior aimed at unfairly accumulating Rewards. This includes, but is not limited to, creating multiple accounts for a single individual or employing deceptive tactics to generate referrals. We maintain the right to monitor accounts for suspicious activity and may adjust Rewards or terminate accounts as necessary.

6. Adjustments to the Program

We reserve the absolute right to alter, suspend, or discontinue the Program at any time, without prior notification, for any reason we deem appropriate. This includes modifications to the Program's structure, rewards, and eligibility criteria. Significant changes will be communicated to participants through updates to these Terms or other direct means of communication.

7. Limitation of Liability

Our liability regarding the Program is limited to the extent allowed by law. We are not responsible for any errors or omissions in the Program's administration, including but not limited to, mistakes in allocating Rewards to participants.

8. Jurisdiction and Governing Law

These Terms, and any disputes arising from their interpretation or application, shall be governed by the laws of the jurisdiction where our organization is headquartered. Participants agree to submit to the exclusive jurisdiction of the courts in our company's domicile for the resolution of all disputes.

9. Inquiries

For any inquiries or concerns about the Program or these Terms, members are encouraged to reach out to our customer service department through the designated channels provided on our website.

Participation in the Program signifies acknowledgment and acceptance of these Terms, which members confirm they have read and understood before engaging. It is the responsibility of each participant to familiarize themselves with these Terms and any subsequent amendments.